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AI & Automation

AI systems that do real work inside your business

We build AI systems that extract information from documents, handle tasks automatically and help your team find answers. They connect to the tools your business already uses, and we test every change to make sure they remain accurate and reliable.

Who this is forBusiness leaders who want AI to handle real work, reduce manual effort and deliver reliable results as their business grows.
  • OpenAI
  • Anthropic Claude
  • Gemini
  • Vertex AI
  • LangGraph
  • PydanticAI
Problems we solve

Common problems, and how we approach them

Problems we see often, and the systems we build to solve them.

01

The problem

Finance and operations teams manually entering information from invoices, estimates and other PDFs, because standard OCR tools struggle with real-world layouts.

How we solve it

We build AI systems that learn from your own documents and improve as corrections come in. Our self-improving invoice pipeline reached 96% extraction accuracy.

02

The problem

Customers asking the same booking, availability and account questions on WhatsApp, phone and chat, all day.

How we solve it

We build chat and voice agents that can check availability, make bookings and look up customer records using your existing systems. They use your business information to give relevant answers and are tested before they go live. Our founders built the assistant behind a diagnostics network's patient app, which has more than a million downloads.

03

The problem

Engineers piecing incidents together from logs, devices and dashboards, often in the middle of the night.

How we solve it

We build investigation agents that gather evidence in parallel, explain their findings with a confidence score and propose a fix for a person to approve. Our founders built the incident-investigation agents behind Nanites.

04

The problem

Knowledge spread across documents, websites and files, with no reliable way to get a straight answer.

How we solve it

We build AI assistants that search your own information to find relevant answers, show where those answers came from and let your team review conversations when needed. Our founders built the retrieval engine behind Booosted's chatbot builder.

Scope

What a project can include

The exact scope is agreed in discovery. Every build includes automated tests, deployment scripts and full access to the code.

Core build

Document extraction pipeline

Parsing, extraction and validation against a schema, with the output delivered into your ERP or database.

Core build

AI agent with MCP tools

An agent that works through typed tools on your own systems, with clear limits on what it is allowed to do.

Core build

Evaluation and monitoring

Evaluation sets built from labelled and synthetic cases, run on every change and in production, with tracing in tools such as LangSmith or Logfire.

Discovery

Feasibility and data review

An assessment of your data, the accuracy you need and the integration points, before a larger build.

Extended scope

Integration with existing systems

Connectors that move AI output into your ERP, CRM or database, with retries and error handling.

Process

How we deliver it

Four stages, with working software to review at every milestone.

01

Data and success criteria

We review sample inputs, agree what good output looks like and how it will be measured, and set the privacy boundaries.

02

Build and fine-tune

We build the pipeline or agent, its prompts and tools, and fine-tune models on your data where that beats prompting alone.

03

Evaluate

Every iteration runs against evaluation sets of real and synthetic cases, checking accuracy, schema compliance and edge cases.

04

Launch and monitor

Deployment to your cloud with tracing and monitoring from day one, and a full handover of code and documentation.

Cost and timeline

What drives cost and timeline

Every project is priced from an agreed scope, milestone by milestone. These are the factors that determine its size:

  • •How varied your inputs are, from clean digital PDFs to low-resolution scans and handwriting
  • •Latency needs: real-time voice and chat, or batch processing
  • •The number and age of the systems the AI must read from or write to
  • •How much labelled data exists, and how much evaluation the use case needs

Every project includes

Fixed-price milestones, working software to review every two weeks, a 30-day warranty after launch, and full ownership of your code and IP as milestones are paid.

Request a fixed-scope proposal
FAQs

Frequently asked questions

Will our data be used to train public AI models?

No. We use enterprise model endpoints, such as Vertex AI, Amazon Bedrock or Azure OpenAI, whose terms exclude your data from training, or self-hosted models where that is required.

How do you prevent hallucinations in business-critical processes?

We validate outputs against strict schemas, constrain which tools an agent can call through the Model Context Protocol (MCP), and run evaluation suites after every change and in production, so drift is caught before users see it.

Can the AI connect to our ERP or CRM?

Yes. Our founders have connected AI systems to Salesforce, HubSpot, GoHighLevel, MoeGo, payroll and accounting systems and custom databases, through REST APIs, webhooks and MCP servers.

Project brief

Plan your AI & Automation project

AI & Automation is preselected, and you can change it. A senior engineer reviews every brief and replies within one business day.

Step 1 of 3What you need

What do you need help with?

Select all that apply. Many projects combine more than one.

Prefer to talk? Book a 20-minute call ↗ or email contact@softbytes.co.uk